This policy explains how returns, cancellations and refunds work for orders placed on leszekchrzastowski.com, including fine art prints, digital downloads and photography sessions. It’s intended to be read alongside our Terms and Conditions.
Fine art prints (made to order)
Every print is produced specifically for your order once payment is confirmed. Because these are made-to-order, personalised items, they aren’t covered by the standard 14-day “change of mind” cancellation right under UK consumer law. You can still cancel or amend an order free of charge any time before printing has started – just email us as soon as possible. Once an order has gone into production, it can no longer be cancelled or refunded for change of mind.
Faulty, damaged or incorrect items
This doesn’t affect your rights if something is wrong with your order. If a print arrives damaged, faulty, or different from what you ordered, you’re entitled to a free replacement or a full refund under the Consumer Rights Act 2015. Please contact us within 14 days of delivery with your order number and a photo of the issue, and we’ll sort out a replacement or refund as quickly as we can.
Digital downloads
Digital images and files are delivered instantly on purchase. Because the content is accessible as soon as the order is placed, digital downloads are non-refundable once delivered, except where the file is faulty or corrupted – in which case we’ll replace it or refund you.
Photography sessions and commercial bookings
Bookings for photo sessions, events or commercial work may require a deposit to secure the date. Deposits are non-refundable if a booking is cancelled with less than 48 hours’ notice, but can be transferred to a new date where reasonable notice is given. Full details are agreed at the time of booking.
How to request a return or refund
Email info@leszekchrzastowski.com with your order number and details of the issue. We aim to respond within 2 working days. Approved refunds are issued to your original payment method and are usually processed within 5-10 business days, though your bank or card provider may take longer to show the funds.
Questions
If anything here is unclear, get in touch via our contact page and we’ll be happy to help.